Contact

Please use our e-mail contact form for requests of any kind

Name
Company
Customer ID
E-Mail (mandatory)
Phone
Your request:

Find the right contact

During the according business hours our teams will be available exclusively via phone. To ensure the best possible reachability and shortest waiting time we kindly ask you to call the specific contact matching your needs:

Sales - bike parts - our hotline for your orders!
Contact: Karsten Kunze, Jürgen Buss, Michaela Walter, Klaus Krasnik, Marcel Appel, Uli Seiwert, Holger Steinführer
Tuesday - Friday: 10.00-12.00 h and 15.00-17.00 h
Saturday: 10.00-13.00 h
Tel.: +49 (0) 69 - 1753644-10

Technical consulting - for technical questions regarding our products
Contact: Christian Liebig, Uli Seiwert, Karsten Kunze, Marcel Appel, Heinz Goergen
Tuesday - Friday: 17.00-17.30 h
Tel.: +49 (0) 69 - 1753644-30

Ebay-Team - for any questions regarding an Ebay-order
Contact: Maren Salzmann
Tuesday - Friday: 10.00-12.00 h
Tel.: +49 (0) 69 - 1753644-11

IT / online-shop - Login problems or user questions?
Contact: Robert Sanitz
Tuesday - Friday: 10.00-12.00 h and 15.00-17.00 h
Tel.: +49 (0) 69 - 1753644-42

Additional contacts

Availability:
Tuesday - Friday: 10.00-12.00 h and 15.00-17.00 h

Shipping
Contact: Robert Sanitz
For any questions regarding a package en route to you, our staff at this number can help:
Tel.: +49 (0) 69 - 1753644-12

Repairs
Contact: Marcel Appel, Heinz Goergen
If you want to have your bike or some parts of it repaired or it is already at our garage, please contact us here:
Tel.: +49 (0) 69 - 1753644-31

Purchasing
Contact: Sandra Hensellek
If you are one of our suppliers or would like to become one - this is the right number:
Tel.: +49 (0) 69 - 1753644-20

Accounting
Contact: Bettina Bierschenk
For any questions regarding an invoice or warning, please reach us here:
Tel.: +49 (0) 69 - 1753644-41

General office
If you are not sure which department your request is concerning, please use our general line and we will find the right contact for you:
Tel.: +49 (0) 69 - 1753644-0

Fax: +49 (0) 69 - 1753644-99