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General terms and conditions
Terms and Conditions
The shipping-cost will be charged accoring to the conditions displayed in a list you will find on our website under www.ulismotorradladen.de or in conjunction with an online-order you place.
The forwarder and the shipping-method we will determin for you, depending on the nature of the goods you buy. All shipments however are insured against loss.
The payment-method „COD cost on delivery“ will result in an extra fee (see shipping-cost list).
Online-orders include the shipping-cost and all additions and will be processed when you confirm the order.
Please notice:
Every order will result in shipping-cost, no matter if you order few or may items. No shipment will be transport-fee free. The shipping-cost includes the german VAT in any case, which is no error.
The average runtime within Germany is 1-5 labourdays.
The average runtime in foreign countries varies from 5-60 labourdays, depending on the destination.
Due to specific conditions in the land of the distination (holidays, weather-conditions, legal conditions) delays can occur and cannot be influenced by Uli´s..
Uli´s cannot guarantee that the parcel will arrive in time. The shipping-companies themselves do not guarantee the delivery within the standard-runtime, unless you do not order additional service performances.
Special shipping-performances can be ordered, resulting in additional freight-cost, such as EXPRESS-shipments our courier services. The cost and the equivalent conditions can be asked for at Uli´s helpdesk.
We are capable to ship complete motorcycles, sidecars and combinations as well. Cost and delivery conditions under request.
Payment Conditions
- Bankdraft:
We draw the total from your bank-account, if it is bank in Germany. You do not have to care or worry for anything. The quickest and most convenient way to pay. Bankdraft from banks ouside of Germany are not possible.
- Creditcard:
Please transfer your creditcard details to us, We need the long number, expiry-date and the 3-digit security-code. Do not use email to transmit the data! Only Fax, telephone and our webshop are safe. We accept Visa-Euro-Master-Amexcard. Maestro- or bankingcards are not valid.
- Cost on delivery (COD)
You pay the bill by handing out the money to the postman. But caution: This service cannot be used in many countries. In any case, an extra charge will be added.
- Prior payment
We will send an email (or Fax) to you, inluding an order-confirmation with a detailed list of what you buy and the total cost all together. If you transfer the money to one of our bank-accounts, the goods will be sent out without delay. Using the online-shop, you can proceed with the payment as soon as the buying process is finished. Mention the document-number, please.
Reparation of Components
If you send in components of motorcycles for reparation, please do not forget to include a detailed discription of the labour you want us to perform. Without such a discription, the work cannot be done.
Please clean the parts before you send them in. If you should fail to do so, we would probably have to charge an additional cleaning-fee. Pack the things carefully, many valuable parts break or get scratched due to impropper packing. The letter you send with the component must also include your full name and home-address.
Repeal
It is your privilege as a end-customer to send back goods you have bought at Uli´s, within the first 14 days after your purchase.
This right is only valid if we had sent the parts to you, not if you had bought them in our shop locality.
Please send your repeal within 14 days in written form (a.e. letter, fax, email), you must not declare the reason.
If you received the goods befor you this 14 days period ends, its enough to send the goods back.
Send the Reapeal to:
Ulis Motorradladen GmbH
Gutleutstrasse 144
60327 Frankfurt
Germany
Email: info@ulismotorradladen.de
Fax: 0049 - 69 - 1753644 - 99
You can claim back the full amount, if:
- the commodity has been bought at Uli´s,
- the goods are not damaged
- the goods have not been used, regardless of minor traces of usual inspections
Parts that have been used or damaged might not be subject for a refund or for claims. In some cases, we would refund the value with an equivalent decuction.
Basically, we will refund the shipping-cost from us to you, if you return the commodities within 14 days and under the condition that you returm them completely. If you should happen to keep some of the articles out of one shipment, we will probably not refund the entire shipping-cost.
If the shipment from us to you was free of charge, due to our „more than 150 Euro“-regulation, and you return goods that lower the value of the shipment below this borderline, we will probably charge shipping cost after your purchase. This may result in a deduction of the refund value through Uli´s.
We gladly cover your return-shipping-cost if:
- the return takes place no later than 14 days after the purchase
- the overall value of the parts you had returned exceeds 40,00 Euro
- the invoice has completely been paid for
The return-shipping-cost will not be covered by Uli´s if these conditions are not matched.
Exchange
The condition for an exchange of a commodity is that the goods have returned to Uli´s.
The goods you return will be subject to a credit, and the parts you want to buy instead will be charged as usual.
Reclamation
Everything you buy at Uli´s includes „Gewährleistung“, which means that you have the right to claim a broken, defective or unfunctional product alt Uli´s up to a period of 24 months, but only if we had sent the part to you. If you had picked up the commodity in our shop locality, the right is invalid.
The right mentioned avove is valid 12 moths only if the commodity is secondhand.
Of course we inspect all secondhand and used parts thoroughly before we sell them.
In case of a righteous reclamation of goods, Uli´s will cover all transportation-fees, also for their return.
Your shipmets to us
will be accepted under the condition that the transportation-fee has been paid for. Shipments that include a duty for Uli´s will be refused. Exemptions are made if the return is subject to an agreement with Uli´s.
If it should be your wish not to expend transportation-fees prior to the return, we would like you to get in contact with us. Uli´s has means to organize reasonable collect-services.
If you should fail to contact us before you send in a parcel with a duty for Uli´s, we would probably deduct the cost from later refunds. Please do not send „unfree“ parcels!.
Prices
All pricelists in connection with Uli´s Motorradladen, such as the PDF-file you find under www.ulismotorradladen.de include reserved prices. Changes in prices can and will occur. We do not guarantee for printed prices.
The prices in the online-shop are currently adopted and valid in general.
Every pricelist includes prices with VAT and without VAT. All prices are in Euro. Pricelists in other currencies than EURO do not exist. Also, the invoices we set up are in EURO exclusively.